My Account Log into your My Account – this can be found on our Home Page Direct Debit/Regular Payment Plan Direct debit is a simple way to ensure your bills are paid on time. You will still receive your bill before the payment is automatically deducted from your nominated account or credit card. Set up […]
Why is my bill so high?
Has your account been estimated? This can be caused by modem connection dropouts in your digital meter. When an account has been estimated, your meter provider will provide readings based on historic usage, usually for the same period the previous year. If you are a new customer, estimated accounts are based on averages of similar […]
I have a question about my bill, what do I do?
If you have a question about your bill, please refer to our FAQs. If you can’t find your answer there please contact our team through either; email; [email protected] or via our contact page, or 1300 236 906 and one of our Customer Care Specialists will be happy to help you.